Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, brokerage name, and messages you submit through our contact form or email.
• Service information: the service tier you request, transaction details you provide for coordination, and communications related to your files.
• Transaction coordination data: when you engage our services, we may access or process information contained in transaction management platforms you authorize (such as Dotloop, Command, SkySlope, Brokermint, Transaction Desk, DocuSign, and similar tools), including property addresses, party names, contract dates, and related documents necessary to perform coordination.
• Technical information: basic server and security logs (such as IP address, browser type, and pages visited) collected by our hosting provider to operate and protect the website.

2. How We Use Information

We use information to:

• Respond to inquiries and provide transaction coordination services
• Communicate with you and, when authorized, with parties involved in a transaction
• Track deadlines, documents, and transaction milestones
• Maintain DPOR-compliant file records as part of our coordination services
• Operate, secure, and improve our website and services
• Comply with legal and regulatory obligations

We do not sell your personal information.

3. How We Share Information

We may share information only as needed to operate our business, including with:

• Service providers: such as Cloudflare (hosting and security), EmailJS (contact form delivery), and email providers used to communicate with you.
• Transaction platforms: the brokerage-approved systems you use or authorize for a file (Dotloop, Command, SkySlope, Brokermint, Transaction Desk, DocuSign, etc.).
• Transaction parties: lenders, attorneys, title companies, cooperating agents, and other parties involved in a transaction, when necessary to perform coordination and when you or your broker have authorized such communication.
• Legal requirements: when required by law, regulation, subpoena, or to protect our rights and the safety of others.

4. Google Fonts & Third-Party Services

Our website loads fonts from Google Fonts. When you visit our site, Google may receive technical information such as your IP address as part of delivering those fonts. We use third-party tools only as necessary to operate the site and deliver our services.

5. Data Retention

We retain contact form submissions and business communications for as long as needed to respond, provide services, resolve disputes, and meet legal or brokerage compliance requirements. Transaction file retention follows applicable Virginia real estate and brokerage standards and your engagement terms.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your Choices & Rights

Depending on your location and the nature of your relationship with us, you may have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us at admin@backstage-tc.com. We may need to verify your identity before responding.

8. Children’s Privacy

Our services are directed to real estate professionals and are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Golden Seal Virtual Solutions LLC (Backstage TC)
Hampton Roads, Virginia
Email: admin@backstage-tc.com